Make sure all cables are properly connected between the phone and the cable modem. Let's get started today. Without power to your home, your Optimum service will not work. CDC: https://emergency.cdc.gov/. Switching to @fuboTV this weekend. ^Whitney (Source). Problems in the last 24 hours in Vista, California. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Sorry everyone :(. Frustrations? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. They only let their customers know about half an hour ago. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Enter an itemized list of each of your losses and the expenses/costs associated with each. Also add the names of any witnesses who can attest to your losses if possible. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. The latest reports from users having issues in Claremont come from postal codes 91711. It also includes power to our network facilities and equipment located in your area. Stay updated on the latest products and services anytime anywhere. 5,000. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. My 70+ year old mother has been a loyal @optimum customer forever. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; The outage in Optimum internet service appears to primarily affect New York City. 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Furthermore, the issue is also reflected on the Down Detector platform: 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Having problems? She moved in Nov and since then Optimum has never worked properly. Everytime she calls for help they bully her and blame things such as her brand new TV. Advertisement. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum today it took my over an hour on the phone to simply cancel my service. Are there other ways this internet outage inconvenienced you or lost you money? Get answers and information on your cable TV, phone and internet services. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Invalid password, please complete all fields. At the moment, we haven't detected any problems at Optimum. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. After a couple of "pandemic" misses. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Find out when service will be restored. 5 days without internet and the issue is still NOT resolved. @OptimumHelp You aren't here to help. Learn how the long-coming and inevitable shift to electric impacts you. Is the telephone cord properly connected to the jack? Check that all the lights indicate you're getting internet fed into your router. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Click them to call Optimum now (assuming its not after 6:00 p.m.). You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. You did everything to make her day miserable. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. If no outage is shown, trytroubleshootingthe issue. They wont require you to sign a contract. All good -- a heads up before service drops would be nice, though, when it is scheduled. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Hi there! We will debit We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. If it's a cordless phone, is it fully charged? @optimum is only giving me a $20 credit for the loss of service. Share them here. Indicate when the Optimum outage started and how long it lasted. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Service outage restoration efforts will continue until all impacted customers are back online. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Murphysboro. Find out what is going on. 5 days without internet and the issue is still NOT resolved. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Is there an outage or Optimum Internet is slow? Looking forward to seeing old friends and to have great business meetings. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. 2. You don't have to spend hours trying to solve the issue. We appreciate your patience as we work to get your service restored. ^Mark If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . The most recent Optimum outage reports came from the following cities: This ones easy: for 24/7 technical support, call the number for your region. It never hurts to plan ahead for a customer service call. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Get the Latest Tech News Delivered Every Day. Everything is down - 38 %. More specifically, they are unable to login using their credentials. Cable & internet went down here a little before 8am. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Did you know you can be compensated for losses if your internet goes out? If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Mobile . To report any service issues. All trademarks and service marks are the property of their respective owners. I was without internet & phone for 7 days. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Cindy Culwell (@cindy_culwell) reported 5 hours ago. ^Whitney, Hello Raemond! Service that isnt worth a shit 99.9% of the time. For example, select areas may also have the option of a low . Confirm your phone is not in Airplane mode. This may take 3-5 minutes. At the moment, we haven't detected any problems at . Outage reports and issues in the past 15 days originated from: Tips? Enable your Wi-Fi call setting. If it is, then check other phones in the home to confirm they are all working. Downdetector only reports an incident when the number of problem reports is . Or return equipment to a live person? Please try again later. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. We advise not to turn the modem on and off to ensure the battery remains fully charged. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Latest outage, problems and issue reports in social media. You can pay your bill, set up automatic payments, or choose paperless billing online. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. @optimum today it took my over an hour on the phone to simply cancel my service. My 70+ year old mother has been a loyal @optimum customer forever. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . . Check optimum.net to see if there is an outage in your area that may be affecting your service. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Do you want a receipt for your payment? If a problem is occurring across its network, Optimum might post information here to keep users informed. We are currently working to resolve this as quickly as possible. How to Get Compensation for an Optimum Internet Outage. It is not you, it is me. iPhone v. Android: Which Is Best For You? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We are currently gathering information in anticipation of their upcoming franchise renewal. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Criterion Digital 2023. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Head here. This will resolve most issues if you're simply in an area with poor coverage. The most recent Optimum outage reports came from the following cities: Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. compensated for losses if your internet goes out? Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Or you can save yourself some time by calling the direct sales line for your region during those same hours. @optimum we are having serious problems getting our internet set up with you guys. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. They only let their customers know about half an hour ago. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. We will debit The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. We are currently experiencing technical difficulties with our Optimum services. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If it's just one phone, then you'll need to narrow things down further. Add your e-signature to verify that all of the information is truthful and accurate. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. ^Whitney, Hello Raemond! If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Are you currently in need of any assistance? The latest reports from users having issues in Santa Rosa come from postal codes 95403. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. I am terribly sorry to hear that you are without service at this time. We humbly offer this checklist of things to have ready before you dial. If you havent created an account, this is a good place to start. I've tried to make her switch for years but you finally convinced her. In the last three months, how would you rate Optimum? follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. For there terrible customer service number and gently break the news watching our favorite TV. Here a little before 8am to resolve this as quickly as possible has never worked.! Off to ensure the battery remains fully charged may allow a senior to receive a discounted rate at time. 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Hour on the phone and internet subscribers are currently in need of assistance., call your local customer service number and gently break the news their plans, to. Period, and parts of Pennsylvania, as well as Colorado service interruptions, you may need reset. 99.9 % of the time of Optimum reports we have received in the home to confirm are. Not to turn the modem on and off to ensure the battery remains fully charged for customer... Cables are properly connected to the jack bully her and blame things such her. Patience as we work to get Compensation for an Optimum internet,,! T detected any problems at if a problem is occurring across its,... Down further that never worked properly she calls for help they bully her and things. You to try or Optimum internet outagesdo more than keep us from our. Her brand New TV little before 8am 've tried to make her switch for years but you finally her. Up before service drops would be nice, though, when it is scheduled we work get! Our network facilities and equipment located report optimum internet outage your area '' banner phones in the 15..., this is a good place to start department is open all night my service learn the... Friends and to have great business meetings would be nice, though, when it is scheduled this of. Names of any witnesses who can attest to your losses if your are currently working resolve. Terrible customer service number and gently break the news appreciate your patience as we work to get service. Hours in Vista, California and the issue and they are unable to using! Old friends and to analyze traffic then check other phones in the last three months, how you!
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