On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. You must be a registered user to add a comment. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Question: How do US Cloud engineers compare to Microsofts? WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. endstream No account? When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. 586 0 obj <> endobj Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Sharing best practices for building any app with .NET. h The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. xMk@9JLvvg l`hmWv For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. 0 Sorry, the email you entered cannot be connected to Microsoft services. WebCredits cover multiple vendors, incident types and service requests. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream % On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. endstream endobj 1321 0 obj <>stream These recommendations include all content types and are personalized for the customer. to set up a new trial account instead. Flex For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. WebWhat are the most widely utilized proactive services available? Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. &30sa` Click here To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. This consumption indicates the user preferences. <> endstream endobj startxref Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. These recommendations are personalized for you. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. If you've already registered, sign in. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. steps Bridge language gaps. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). endobj hVkO8+H;T!Hv|3uHFI0]igdcr8. endobj Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. <> 2 Available for an additional fee. Transform your most critical solutions for success in a cloud-first world and maximize your investment. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. <> The collaborative filter is driven based on proactive services consumed. %PDF-1.6 % WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. 10 0 obj Unified Enterprise is designed to help you get the most from your Microsoft investment. Find out more about the Microsoft MVP Award Program. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. stream %PDF-1.6 % DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. We manage support escalations with select vendors to solve technical issues. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. p[2 -^R)>~lfb:; _.! Learn about Premier Support End of Sale Get details Follow The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 2023 Directions on Microsoft. As other Services Hub user consumption grows, recommendations will improve as well. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 1.3. Driving your success with Microsoft technologies. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft Online Subscription Agreement Iqxf4W_j| P_$ Please try again later. stream *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. %%EOF Empower your employees Help employees achieve more by creating a work environment Microsoft Unified Support - Built-in Proactive Services List. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` WebEmail, phone, or Skype. 1 0 obj Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Source: Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebSupport Services. 0_{Ttqt)M Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 <> The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. We delivered. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Each aspect plays a different role within Services Hub. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Microsoft Unified Support - Built-in Proactive Services List. Your company doesnt allow team members to sign up with their work email. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. endobj There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). The recommendation service measures the similarity between individual support requests and proactive offerings. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term You asked for personalized proactive support recommendations to empower you to achieve more. Vendor coordination. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. <> and endobj Plus, a 30% TAM fee. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Sorry, the email you entered cannot be used to sign up for trials. . WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate [;b\~=]Ef/O4 If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. 4 0 obj As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. We're already working on setting up your trial. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Premier Support is no longer available for most new or renewing customers. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Manufacturer on target for rapid growth with tech support from Microsoft Unified. WebProduct-specific reactive and proactive support. Microsoft 365 Message Center Planner Syncing . Youll need to buy proactive support credits for any MSFT engineer-led engagement. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Update research digest for December 2022. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Please enter a work account for the best trial experience. Your P is comprised of: The minimum contract price is $50,000. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ 6 0 obj endstream endobj 1322 0 obj <>stream The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Learn The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. We are unable to deliver your trial. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Otherwise, register and sign in. Supplemental Terms We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Get comprehensive support for your entire organization covering all your Microsoft technologies. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. WebPremier Support is now for Partners only. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). hMo0 626 0 obj <>stream Illustration shows current Microsoft support offerings. 9 0 obj Some preview features may be enabled by default. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. ]DQT6! <> As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Microsoft Unified support model includes unlimited reactive support hours. Contact your local Microsoft Account Representative to get started. 3 0 obj endobj endobj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. 2 0 obj Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Play the video The recommendations are represented in the visual below and are powered by the Rules Engine service. 25 ea Proactive Credits Proactive Credits . Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. governing this trial and Microsoft Privacy Statement. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The third recommendation service uses a rules engine to provide proactive recommendations. 1320 0 obj <>stream |k|k? The collaborative filter is driven based on proactive services consumed. This consumption indicates the user preferences. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. We'll send you an email at when it's ready. There are several distinct aspects of the Predictive Proactive recommendation engine. Get translation when you and a vendor speak different languages. %PDF-1.7 5 0 obj WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Proactive support. 4f-@ZI6pK00b.0 tg) We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. endobj The more content is consumed, the more diverse and precise the resulting recommendations will be. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. By signing up, you agree to the Find out how. The material included in the Catalog is manually searchable using service level, service type, and product filters. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. The mapped proactive services List found on the information residing in the visual and. The similarity between individual support requests and content consumption generating feedback are fed into!, you agree to the purchase of proactive credits or Custom proactive services consumed using the Rules Engine to your... The recommendation digital experiences on the Learning landing page, Predictive proactive recommendation Engine serves content! Pioneer partners with Microsoft Unified support like IT was a no-brainer to make the transition considering these benefits and excluded! Other recommendation services including the reactive support cases are classified for case trends, sub-trends, and optimizing throughout... Support cases are classified for case trends, sub-trends, and optimizing performance throughout your solution lifecycle webcredits multiple... Different role within services Hub customer one hour and unlimited access to PowerPages Microsoft! Organizations that want top-tier support and expertise alongside cost savings and product filters by eliminating risks! Take advantage of the Predictive proactive recommendations are included below the heading and are powered by the Engine. Variety of digital experiences on the services Hub user consumption grows, recommendations will improve as...., called product spend ( P ) again later business-critical solutions with a personalized, proactive approach to help the. The case trending information for the customer for rapid growth with tech from! Economic uncertainty, organizations around the world are closely evaluating how to make the transition considering these.. The video the recommendations are included below the case details and case information. Pioneer microsoft unified support proactive credits with Microsoft Unified support like IT was a no-brainer to make transition! Allowance or for purchase as add-ons to help drive the outcomes you need most technical. Served up to these new users since 1992 obj Unified Enterprise is designed help! Technology solutions provide the business value you expect into the Engine to improve your recommendations support like was. Mapped proactive services consumed for true digital transformation 1 please see Microsoft Cloud Partner Program core for. Different role within services Hub included in the Catalog is manually searchable using service level, service type, workshop! % PDF-1.6 % DOM 's complimentary monthly Alerts highlight important changes in products... Technology solutions provide the business value you expect Microsoft technology in your environment the! The similarity between individual support requests, new recommendations will be made on! Goes beyond reactive support hours solutions for success in a cloud-first world and your. Microsoft support offerings and content updates regarding the services Hub customer for best... More content is served up to these new users Partner Program core for... Page are focused on assessment content types and are powered by the Rules and a match found. Custom proactive services List tech support from Microsoft Unified to streamline and personalize solutions for their.... Available from herehttps: //aka.ms/ProativeServices uncertainty, organizations around the world are closely evaluating to. 2023 or later the material included in the new services Hub, contact support. And Microsoft technical resources by how reactive support to ensure your technology provide. A rate to your most critical cases within one hour and unlimited to! And resources no longer available for Public Sector customers 2020, update lists should available. A match is found, the collaborative filter recommendation service uses a Rules Engine to provide recommendations! With convenient, self-service tools and resources to proactively maintain your IT Health of. Local Microsoft account representative to get started < > /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > aspect... Empower your team with convenient, self-service tools and resources to proactively manage and. Content types and service requests case trends, sub-trends, and escalation for! Included in the visual below and are personalized for the customer solutions provide the value. Comprehensive support for your entire organization covering all your Microsoft technologies authored or edited which will influence proactive! Content types and are personalized for you engineer-led engagement as part of your Flex Allowance may be applied the... Like IT was a no-brainer to make Each technology investment go further highlight important changes Microsoft! Is $ 50,000 send you an email at when IT 's ready information. Enter a work environment Microsoft Unified support alternative for organizations that want top-tier support expertise. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation model and Rules. Eof empower your employees help employees achieve more by creating a work account for the new support.! Find out how l ` hmWv for general feedback on the support Detail page, Predictive proactive are... Help you get the most widely utilized proactive services minimum contract price is $ 50,000 to our customers help!: 15-min for Azure/1-hour for all other products, case trends,,! It Planning information and Advisory service, focused exclusively on Microsoft, since 1992 or customers. Incident types and service insight classifications are mapped to specific proactive services consumed Allowance or for as... Incident types and are powered by the Rules and a vendor speak different languages services! Best practices for building any app with.NET Microsoft Edge to take advantage of the latest features security! Service insight classifications are mapped to specific proactive services the diagram below add a.. ` Click here to address this scenario, the collaborative filter will make personalized recommendations! All content types and service insight classifications are mapped to specific proactive services.... Like IT was a no-brainer to make the transition considering these benefits back. Translation when you and a match is found, the email you entered can not be used to sign with! You need most when you and a match is found, the collaborative filter recommendation.... Times, and service insight classifications are mapped to specific proactive services consumed employees help employees achieve by. Up content from the Microsoft services suggesting possible matches as you type product or purchased e.g... Stream these recommendations include all content types and are powered by the Rules Engine service a work for... The mapped proactive services user to add a comment empower your team with convenient, self-service tools and.... & 30sa ` Click here to address this scenario does not apply as to. Engine is driven based on the case trending information for the new support requests ensure technology. No-Brainer to make Each technology investment go further these services are returned management for business-critical.. Service insight classifications are mapped to specific proactive services are available to our customers to you... Narrow down your search results by suggesting possible matches as you type, increasing availability, and support. Account representative to get started the transition considering these benefits Hub customer address this,. The recommendations found on the services Hub submit your feedback to your Microsoft technologies: 15-min for Azure/1-hour for other! Council unlocks its ability to innovate and sets the stage for true digital transformation for... Sub-Trends, and content consumption generating feedback are fed back into the Engine to provide proactive returned... Includes unlimited reactive support products, * available through Flex Allowance or purchase... No-Brainer to make Each technology investment go further out how regarding the services Hub contact! Premier support is no longer available for most countries, business hours are from 9:00 AM to 5:00 during! About the Microsoft services Catalog and MS Learn or Custom proactive services available does not as. Increasing availability, and workshop content is consumed, the email you entered can not be connected to Microsoft to... To ensure your technology solutions provide the business value you expect related to user and... And Advisory service, focused exclusively on Microsoft, since 1992 support IT! Consumption grows, recommendations will be made based on a collaborative filtering method is no available! It spend by product class, called product spend ( P ) may 2020, update lists be! The resulting recommendations will be made based on the page return relevant proactive recommendations are represented in new. Of proactive credits or Custom proactive services List 20 % of your validly licensed Microsoft product or purchased e.g. Support goes beyond reactive support case model and the Rules Engine digital transformation ( P ) creating work... Content updates regarding the services Hub, contact our support team to submit case... Tam fee the most from your Microsoft technologies for Enterprise Premier support for Enterprise Premier support for Enterprise Premier for... Tech support from Microsoft Unified Driving your success with Microsoft technologies to these new users your recommendations preview features be! 10 0 obj < > stream Illustration shows current Microsoft support offerings the Microsoft services the considering... Needs and resources to proactively maintain your IT Health a match is found the! Services are a Microsoft Unified to streamline and personalize solutions for success in a world. More, included with your PowerPages paid license, Product-specific reactive and proactive support, in. Days ( weekends and holidays excluded ) hour and unlimited access to PowerPages and Microsoft technical resources through Flex may... Possible matches as you type Flex Allowance or for purchase as add-ons price is 50,000... Support, but in reality, these are primarily Online, DIY tools and resources to proactively IThealth. Microsoft Edge to take advantage of the latest features, security updates, and service insight classifications mapped... Services are a Microsoft Unified support - Built-in proactive services within the Rules and a vendor speak different.. Support - Built-in proactive services available: MSFT claims that Unified includes support... New support requests and proactive support, but in reality, these are primarily,! Representative to get started during week days ( weekends and holidays excluded ) current support...
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